SHIPPING & HANDLING
It takes approximately 7-10 business days to create your item(s). Orders are created and shipped from Montréal, Canada.
For the following countries, DHL is currently the only option available:
Angola, Bahrain, Botswana, Comoros, Cyprus, Democratic Republic of the Congo, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Oman, Qatar, Saudi Arabia, Seychelles, South Africa, Swaziland, Syria, Tanzania, Turkey, United Arab Emirates, Yemen, Zambia, Zimbabwe
You will receive a dispatch confirmation email once your order is on its way to be delivered with a tracking code so you can follow your parcel. Check your spam folder if you haven't received any email or reach out to us vie the Contact Form. We can check the status of the order at any moment.
As with any online order, we strongly recommend you check your package as soon as you receive it. If your order is incomplete or wrong, let us know within 3 days after delivery and we will get back to you to resolve the issue.
If for any reason your package is returned to us, we might need to collect additional postage fees to re-ship your order. Please make sure to provide the correct information when you place an order to avoid any mistakes in the delivery.
Average production times are shown on each product page. For larger orders these times might increase slightly.
Dpending on your location, your order may be subject to import duties, which are incurred once a shipment reaches your destination country. DRONOVA NONA ART is not responsible for these charges if they are applied and are the responsibility of the customer.